System Status - 09:00 UTC

November 20, 2007 – 12:41 pm

We experienced a failure of one of our MySQL servers this morning, and as a result there was a brief interruption of service.

KnowledgeTreeLive will need to be put into maintenance mode briefly again. The expected maintenance window is 15 minutes and will start at 11:45 UTC.

System Status - 15:55 UTC

November 13, 2007 – 6:00 pm

We are currently experiencing issues with, ironically enough, our issue logging system. Our engineers are attending to the problem, and it should be resolved soon.

System Status - 16:35 UTC

November 9, 2007 – 6:41 pm

We have completed a refresh of KnowledgeTreeLive today. Included in the refresh where the addition of language packs to KnowledgeTreeLive, enabling users to select their interface language. We have also increased the storage space per user to 10GB for new accounts. We will be rolling this out to existing accounts in the coming weeks.

Other minor improvements and bug fixes were also included.

System Status - 08:58 UTC

October 25, 2007 – 11:00 am

We have just completed some maintenance that resolved the following issue:

  • Access to the JIRA issue tracker is failing intermittently. This will affect dashboard access and logging trouble tickets

The “My Issues” dashlet is fully functional again. No interruption of service occurred as a result of the maintenance.

System Status - Saturday 12:38 UTC

October 13, 2007 – 2:40 pm

Hello all,

  • Persisting very large documents to the document store is failing at times if the stream took a long time and part of the transaction switches over to another web server within the cluster.

This issue, reported in a previous post, has been resolved.

Access to the issue tracker is a bit wonky and so we’re going to disable it until and test further.

Daniel

System Status - Saturday 12:22 UTC

October 13, 2007 – 2:26 pm

Hello all,

We’re currently experiencing the following issues within the KnowledgeTreeLive Beta cluster and apologize for any inconvenience they may cause. We’re working to fix them and will keep you posted on these.

  • Access to the JIRA issue tracker is failing intermittently. This will affect dashboard access and logging trouble tickets.
  • Persisting very large documents to the document store is failing at times if the stream took a long time and part of the transaction switches over to another web server within the cluster.

We hope to have these issues fixed within the next few hours.

Daniel