KnowledgeTreeLive Document Management On-demand

System upgrade completed

live — Wed, 14 May 2008 14:34:07 +0000

We have completed our system upgrade. No service interruptions were experienced.

System upgrade in progress

live — Wed, 14 May 2008 10:45:48 +0000

We will be starting a system upgrade of KnowledgeTreeLive shortly. No interruption of service is expected.

Intermittent Back-end Amazon S3 Errors

daniel — Fri, 15 Feb 2008 19:49:58 +0000

Earlier today we experienced intermittent failures reading from, and writing to, the Amazon Simple Storage Service. This would have affected some account creations and the reading of writing of documents to KnowledgeTreeLive. KnowledgeTreeLive does attempt to retry writes to the S3 repository and, if it fails, will notify the user of the failed upload of a document.

It is understood that Amazon has resolved the issue and service has stabilized.

System Status 21:12 UTC 15 January 2008

daniel — Wed, 16 Jan 2008 09:14:44 +0000

We appear to have sorted out our JIRA issue tracker for now. We are encountering issues with it periodically and hope to have a more permanent fix in place soon.

System Status: 09:11 UTC 15 January 2008

daniel — Tue, 15 Jan 2008 09:12:43 +0000

We’re having intermittent issues communicating with our ticketing system from within KnowledgeTreeLive. This will only affect access to the ticketing system for bug reporting.

We’re working on the problem and hope to resolve it shortly.

Refresh Completed - 07:00 UTC

kevin — Thu, 20 Dec 2007 07:04:22 +0000

We have successfully completed a refresh today! This refresh sees the base system migrated from KnowledgeTree 3.4.3 to KnowledgeTree 3.4.5. Various stability fixes, improvements and bug fixes that are specific to the Live offering were also included. Enjoy!

KnowledgeTreeLive is out of Maintenance Mode (19:00 UTC)

Jean-Paul — Mon, 17 Dec 2007 19:26:24 +0000

What was initially assumed to be a DDOS attack turned out to be a corrupted NFS mount. All services have been restored to normal operation.

KnowledgeTreeLive is Currently in Maintenance Mode (16:30 UTC)

daniel — Mon, 17 Dec 2007 16:33:29 +0000

We’ve taken KnowledgeTreeLive into maintenance mode and are investigating a possible distributed denial of service attack (DDOS) against our cluster. Our systems engineers are currently performing virtualization ju-jitsu within the cloud and we expect to restore service shortly.

System Status - 09:05 UTC

Jean-Paul — Thu, 13 Dec 2007 09:05:41 +0000

Maintenance has been completed successfully.

System Status - 08:05 UTC

Jean-Paul — Thu, 13 Dec 2007 08:03:37 +0000

KnowledgeTreeLive will be put into routine maintenance mode for five minutes between 08:30 UTC and 09:00 UTC.