KnowledgeTreeLive Document Management On-demand

System Status 00:20 UTC 21 July 2008

live — Mon, 21 Jul 2008 00:22:39 +0000

Amazon has resolved the problems with SQS and S3. All our services are operating at normal levels again.

System Status 21:25 UTC 20 July 2008

kevin — Sun, 20 Jul 2008 21:33:47 +0000

Due to some issues Amazon is having with S3 and SQS (http://status.aws.amazon.com/) users could experience difficulty uploading and retrieving documents. We have temporarily disabled account creation and upgrades until these issues have been rectified. We apologise for any inconvenience.

Maintenance completed

live — Sat, 31 May 2008 13:14:19 +0000

Our engineers have completed the maintenance.

Maintenance window scheduled

live — Sat, 31 May 2008 12:34:35 +0000

Our engineers need to perform some maintenance that will impact some accounts. The maintenance window is scheduled for 13:00 UTC to 13:10 UTC. Impacted accounts will see the “Workers Ahead” page instead of their login page.

System Status 08:37 UTC 28 March 2008

kevin — Wed, 28 May 2008 08:39:27 +0000

The effected accounts have been updated and there should be no more database compatibility message issues going forward.

System Status 08:23 UTC 28 March 2008

kevin — Wed, 28 May 2008 08:28:25 +0000

A small number of accounts may be experiencing a message about database incompatibility. We are currently working on resolving this issue and will keep you posted.

System Status 18:32 UTC 20 March 2008

kevin — Tue, 20 May 2008 18:36:53 +0000

The issues we were having with the database server have been resolved. We are implementing measures to ensure there is no recurrence of these issues. Once again we apologise for any inconvenience caused.

System Status 17:55 UTC 20 May 2008

kevin — Tue, 20 May 2008 18:04:16 +0000

We are experiencing issues with one of our database servers and are currently taking corrective action. Due to our redundant architecture this should be resolved shortly. We apologise for any inconvenience this may cause.

System upgrade completed

live — Wed, 14 May 2008 14:34:07 +0000

We have completed our system upgrade. No service interruptions were experienced.

System upgrade in progress

live — Wed, 14 May 2008 10:45:48 +0000

We will be starting a system upgrade of KnowledgeTreeLive shortly. No interruption of service is expected.