Archive for the ‘Uncategorized’ Category
Friday, February 15th, 2008
Earlier today we experienced intermittent failures reading from, and writing to, the Amazon Simple Storage Service. This would have affected some account creations and the reading of writing of documents to KnowledgeTreeLive. KnowledgeTreeLive does attempt to retry writes to the S3 repository and, if it fails, will notify the user ...
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Wednesday, January 16th, 2008
We appear to have sorted out our JIRA issue tracker for now. We are encountering issues with it periodically and hope to have a more permanent fix in place soon.
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Tuesday, January 15th, 2008
We're having intermittent issues communicating with our ticketing system from within KnowledgeTreeLive. This will only affect access to the ticketing system for bug reporting.
We're working on the problem and hope to resolve it shortly.
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Thursday, December 20th, 2007
We have successfully completed a refresh today! This refresh sees the base system migrated from KnowledgeTree 3.4.3 to KnowledgeTree 3.4.5. Various stability fixes, improvements and bug fixes that are specific to the Live offering were also included. Enjoy!
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Monday, December 17th, 2007
What was initially assumed to be a DDOS attack turned out to be a corrupted NFS mount. All services have been restored to normal operation.
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Monday, December 17th, 2007
We've taken KnowledgeTreeLive into maintenance mode and are investigating a possible distributed denial of service attack (DDOS) against our cluster. Our systems engineers are currently performing virtualization ju-jitsu within the cloud and we expect to restore service shortly.
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Thursday, December 13th, 2007
Maintenance has been completed successfully.
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Thursday, December 13th, 2007
KnowledgeTreeLive will be put into routine maintenance mode for five minutes between 08:30 UTC and 09:00 UTC.
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Tuesday, November 20th, 2007
We experienced a temporary database connectivity issue. No loss of data occurred. Only one of our database servers was affected by this, and we were able to bring in another server that was on hot-standby.
We are putting additional safeguards in place to ensure that this does not happen again.
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Tuesday, November 20th, 2007
Maintenance was completed withing the maintenance window period, and all services are back to normal operation.
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