Archive for November, 2007
Tuesday, November 20th, 2007
We experienced a temporary database connectivity issue. No loss of data occurred. Only one of our database servers was affected by this, and we were able to bring in another server that was on hot-standby.
We are putting additional safeguards in place to ensure that this does not happen again.
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Tuesday, November 20th, 2007
Maintenance was completed withing the maintenance window period, and all services are back to normal operation.
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Tuesday, November 20th, 2007
We experienced a failure of one of our MySQL servers this morning, and as a result there was a brief interruption of service.
KnowledgeTreeLive will need to be put into maintenance mode briefly again. The expected maintenance window is 15 minutes and will start at 11:45 UTC.
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Tuesday, November 13th, 2007
We are currently experiencing issues with, ironically enough, our issue logging system. Our engineers are attending to the problem, and it should be resolved soon.
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Friday, November 9th, 2007
We have completed a refresh of KnowledgeTreeLive today. Included in the refresh where the addition of language packs to KnowledgeTreeLive, enabling users to select their interface language. We have also increased the storage space per user to 10GB for new accounts. We will be rolling this out to existing accounts ...
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